Brands love to believe clients stay for love. More often, it’s because leaving requires effort.
To go back to your private jet client, one wonders how bad the product/package/service would have to be to supersede staying based on convenience - where is the tipping point that triggers change?
I found this very enlightening!
This was funny and informative at the same time. Thank you
To go back to your private jet client, one wonders how bad the product/package/service would have to be to supersede staying based on convenience - where is the tipping point that triggers change?
I found this very enlightening!
This was funny and informative at the same time. Thank you